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Good service is earned, not demanded.

August 3, 2007 on 3:48 pm | In General Nonsense |

I went to lunch at the food court at Tampa’s International Plaza Mall today. They have no less than five Asian-themed restaurants, two table-service and three in the court. I went to Kelly’s Cajun something-or-other. I like their bourbon chicken.

I worked my way down the line with my server picking the ingredients for my plate. There was only one serving of the bourbon chicken left so he says, “We make more fresh for you.” Ok, no problem. He sets my plate to the side and begins helping other guests.

The lady behind me was a total pain in the ass. She ordered tilapia and the girl broke the filet as she was scooping it up. At first I thought the guest was joking, “Oh no, you did not break my fish!” She got worse.

I was still waiting for the fresh chicken while she was checking out. First thing she says to the cashier, “You know if I don’t like this I’m bringing it back.” I smiled at the Cashier when he made eye contact with me. They went back and forth a bit–he offered her lemon for the fish and a cup of water to drink. She was still digging in her purse when she tapped me on the arm.

“You know you won’t get this level of service, right?”

“Right.”

“It’s because you’re a guy.”

I smiled again. Honestly, I don’t think guys give better customer service to women just because they are women. If guys give better service to women it’s because some part of his brain thinks that he’ll be rewarded with sex. Lets just say that she was probably not his type.

I got exactly the level of service I expected and I thanked them for it. She got him to kiss her ass just so she wouldn’t come back. I don’t think that’s necessarily better service. What do you think?